order terms & refund policy.

EXCHANGE POLICY

we do not offer monetary reimbursement. if you receive a defective item and wish to exchange it for the same item, please call our customer service representative at the following telephone number: 86-576-88033718 to request a replacement.

If we have additional stock of the returned item, we will exchange the item. If we no longer have stock of the returned item, we reserve the right, in our sole discretion, to provide you with a replacement item, of our choosing, of equal or lesser value.

SHIPPING

All orders placed on this Site are subject to product availability. In the event that your order never arrives, notification of lost items must be received within 15 days from receipt of the order confirmation e-mail. Please allow approximately 20 days for international orders to be delivered.

CONTACTING US

If you have any questions regarding these Terms of Use or any other matter, you may refer to our contact us by calling 86-576-88033718 . You may also contact us by mail at:

Better & Best, LLC

4622 Union street,

Flushing,NY11355

USA